Privacy Policy

1. Introduction

At NPAYEX.COM, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform — including our custodial crypto wallet services and peer-to-peer (P2P) advertisement system. We do not process or store fiat currencies.

2. Information We Collect

We may collect the following types of information:

Personal Identification Information – Name, email address, nationality, and identity verification documents (as part of our KYC process, if applicable)
Account Activity Data – Wallet addresses, transaction history, login timestamps
Device & Usage Information – IP address, browser type, device type, operating system
Cookies and Session Data – Cookies to maintain sessions and improve user experience

3. How We Use Your Information

NPAYEX.COM uses your data to:

Provide secure wallet and P2P trading functionalities
Verify your identity and meet compliance requirements (KYC/AML)
Prevent fraud and ensure platform integrity
Improve the platform’s performance and user experience
Communicate with you regarding your account or service updates

4. Data Sharing

NPAYEX.COM does not sell or trade your personal data.

We may only share your data with:

Regulatory bodies, if legally required
Trusted service providers (such as KYC verification providers), under strict confidentiality
Legal authorities in case of suspected fraud, abuse, or regulatory investigation

5. Data Security

We apply industry-standard security protocols to safeguard your information, including:

End-to-end encryption
Secure server infrastructure
Access control mechanisms
Regular monitoring and security updates

While we take strong measures, no system is entirely immune to risk. By using NPAYEX.COM, you accept the potential risks involved in digital services.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data
Request correction or deletion of your information
Withdraw your consent (where applicable)
Request data portability
File a complaint with your local data protection authority

To exercise these rights, contact us at: support@npayex.com

7. Data Retention

We retain your data only as long as necessary to:

Operate your account and our services
Fulfill legal obligations (especially related to AML/KYC compliance)
Resolve disputes and enforce agreements

8. External Links

Our platform may contain links to third-party websites. NPAYEX.COM is not responsible for the privacy practices of such external services.

9. Cookies Policy

NPAYEX.COM uses cookies to:

Maintain user sessions
Enhance performance
Collect analytics for platform improvement

You may disable cookies in your browser settings; however, this may limit certain platform features.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date noted. Continued use of our services implies your acceptance of any revisions.

11. Contact Us

For any privacy-related questions or concerns, please contact:

Email: support@npayex.com